Frequently Asked Questions

Click “Register Now” on your chosen course page and complete the registration form. Then, log in to your learner portal to select your course and follow the payment instructions.

Course fees can be paid via PayNow or credit card.

For eligible courses, you may also use SkillsFuture Credit to offset all or part of your payable course fees, subject to eligibility and approval. Any remaining balance can be paid via PayNow or credit card.

If you need assistance with registration or payment, please contact our team.

Eligible learners can receive up to 70% IBF (Institute of Banking and Finance) subsidy on course fees, subject to meeting IBF’s eligibility criteria.

Additional funding schemes that may apply:

• SkillsFuture Credit (SFC) — Singapore citizens aged 25 and above can use their SkillsFuture Credit balance to offset course fees for SFC-eligible courses.
• NTUC Union Training Assistance Programme (UTAP) — NTUC union members may claim up to a set cap per year on approved courses, subject to UTAP’s terms.

Note: Actual subsidy amount and eligibility vary by scheme and individual circumstances. [Check your eligibility here / Contact us to confirm which schemes apply to you].

Course fee funding is subject to meeting the requirements of the applicable funding scheme. These may include:

• Meeting the eligibility criteria for the course and funding scheme.
• Fulfilling the minimum attendance requirement and completing any required attendance verification.
• Completing the course and passing all required assessments.
• Providing accurate information and submitting supporting documents within the stipulated deadlines.

If you do not meet the funding requirements, your subsidy may be rejected or withdrawn. You may need to pay the full course fee before funding, less any amount already paid, subject to the course terms and conditions.

If you have already paid a subsidised fee, you may need to pay the remaining amount that the subsidy would have covered.
Please review the requirements before registering and contact our team early if you need assistance meeting them.

No, CyberQuote does not guarantee funding approval. Approval is determined by the relevant funding agency and is subject to your eligibility, the applicable scheme’s terms and fulfilment of all funding requirements.

Our team can guide you through the requirements and application process, but the final decision rests with the funding agency. Please review the funding details for your chosen course before registering.

Yes. Selected courses are available online, while some programmes may also be conducted in person depending on the course format and schedule.

An administrative fee of $15 applies to all approved withdrawals?

Available payment methods may vary by course or service. Please refer to the registration or checkout page for the available options.

Where applicable, participants who meet the course completion and assessment requirements will receive the relevant certificate.

Cancellation and rescheduling are subject to the terms of the selected course or event. Please contact our team as early as possible if you need assistance.

Please contact our support team and let us know what you need help with. We will direct your enquiry to the appropriate person.